This Privacy Policy outlines how EmpathyAI, Inc. (“EmpathyAI”, “we”, “us”) handles your personal information through our website – empathyaiapp.ai, our mobile applications, our interactions with you through other modes of communication (such as SMS or instant messaging), and any other sites or services that link to this Privacy Policy (collectively, the “Services”).
Our General Approach
Conversational artificial intelligence is at the technological frontier. We believe that this emerging technology will fundamentally change the way that we engage with and think about computers in our everyday lives. Ultimately, our goal is to use EmpathyAI to build safe, smart, kind, and engaging conversational partners.
Our Privacy Policy reflects our belief that achieving this goal and making the technology truly useful for all will require a deep understanding of how our users talk and collaborate with AIs. As users interact with our AIs, we learn a lot about how to make AI better and more useful to you.
Users deserve transparency regarding how that process works, particularly when it comes to their data. This Policy is one part of that transparency. It documents what data we collect, how we keep it secure, and describes how we use that data to improve our Services for everyone. Here are the top-level points:
• When you use EmpathyAI, we collect data including your name, phone number, and IP address. We use this data to run EmpathyAI, inform improvements to the platform, keep you safe, and comply with all applicable laws.
• Keeping your conversations with EmpathyAI private and safe is our top priority, and we will never sell or share your data for advertising or marketing purposes. We have strict internal controls over the use of and access to user data.
• You agree to follow our Acceptable Use policy. When you talk to EmpathyAI, you should not try to get it to talk about harmful, abusive, or illegal topics. You also should not attempt to evade our security measures or learn about the models, algorithms, prompts, or source code of EmpathyAI. If our automated systems detect this activity, you may be suspended.
• You are not permitted to use EmpathyAI if you are under the age of 18.
• EmpathyAI may make up facts, events, or advice. You should never rely on anything it tells you without double-checking the facts yourself or, if appropriate, talking to a professional.
Information We Collect
Information you provide to us
• Contact and account information, such as your first and last name, email address, and your phone number.
• Content and metadata of any messages that you send using the Services or to EmpathyAI directly.
• Communications that we exchange with you, including when you respond to our surveys or contact us with questions, feedback or otherwise.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Automatic data collection. We and our service providers may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Services, online resources, and our communications, such as:
• Device data such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, and general location information such as city, state or geographic area.
• Online activity data such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engaged with our communications.
We use the following tools for automatic data collection:
• Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
• Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
Information we obtain from other sources. If you choose to contact or otherwise interact with our Services over a third-party messaging platform such as Facebook Messenger or Instagram, we will collect an identifier of your profile on these platforms.
Sensitive data. In your conversations with the Services, you may choose to provide sensitive information. This includes, but is not limited to, your religious views, sexual orientation, political views, health, racial or ethnic origin, philosophical beliefs, or trade union membership. By providing sensitive information, you consent to our use of it for the purposes set out in this Privacy Policy.
How We Use Your Information
We use personal information for the following purposes or as otherwise described at the time of collection:
• Provide our Services. We use personal information to operate, maintain, and provide you with our Services. In particular, we use personal information to perform our contractual obligations under our Terms of Service.
• Communicate with you about our Services. It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our Services, including by sending announcements, surveys, reminders, updates, security alerts, and support and administrative messages.
• Improve, monitor, personalize, and protect our Services. It is in our legitimate business interests to improve and keep our Services safe for our users, which includes:
• Understanding your needs and interests and personalizing your experience with the Services and our communications.
• Troubleshooting, testing, and research, and keeping the Services secure.
• Investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity.
• Research and development. We may use personal information for research and development purposes where it is in our legitimate business interests, including to analyze and improve the Services and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We make personal information into anonymized data by removing information that makes the data personally identifiable to you. We may use this anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.
• Compliance and protection. We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including to:
• Protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims).
• Audit our internal processes for compliance with legal and contractual requirements and internal policies.
• Enforce the terms and conditions that govern the Services.
• Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
• Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
Sharing Your Information
We do not sell or share your personal information with third-parties for interest-based advertising purposes.
This Cookie Policy explains how EmpathyAI, Inc. (“EmpathyAI”, “we”, or “us”) utilizes cookies and similar technologies when you visit our Services, as defined in our Privacy Policy. In this document, we elaborate on the nature of these technologies, their purpose, and your rights to manage their usage.
• What are cookies and similar technologies?
• Cookies: A cookie is a text file containing a string of characters sent to your device when you visit a website. It allows the website to recognize your browser on subsequent visits. Cookies may store user preferences and other information. First-party cookies are set by the website owner, while third-party cookies are set by parties other than the website owner, enabling third-party features or functionality.
• Local storage: This technology refers to methods that websites and applications use to store data locally on your device, persisting even after you close your browser or restart your device.
• Session storage: This feature allows a website or application to temporarily store data on your device during active use, deleting it when you close your browser or navigate away.
• Other tracking technologies: Additional tracking technologies include web beacons, third-party tracking scripts, and analytics tools, providing data on how visitors use websites. Web beacons and “clear GIFs” may be used in communications to track engagement.
• What type of information do cookies collect?
We and our service providers automatically log and combine information about you, your device, and your interaction with the Services, including:
• Device data (e.g., operating system, browser type, IP address).
• Online activity data (e.g., pages viewed, navigation paths, access times).
We use both persistent and session cookies.
• Why do we use cookies?
We only use essential cookies necessary to provide our Services, facilitating page navigation and access to secure areas.
• How can you control cookies?
You can set your browser to block cookies, but essential parts of the Services may not function. Follow your browser settings to block cookies. Opt-out information is available at
www.allaboutcookies.org. Learn more about controlling cookies through specific browsers: Firefox, Chrome,
Microsoft Edge, Safari.
Note: Opt-out mechanisms are device/browser-specific.
Do Not Track: We currently do not respond to “Do Not Track” signals.
• How often will we update this Cookie Policy?
We may update this Cookie Policy to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. Material changes will be notified in advance. Revisit this page regularly for updates.
Last Updated: [Date]
• Where can you get further information?
For any questions or concerns about this Cookie Policy, contact the EmpathyAI team at
privacy@empathyaiapp.ai.
